Returns & Exchanges

We want you to feel comfortable with what you ordered. Start a return request by emailing support@fendexa.com within 30 calendar days after delivery.

Return condition

Unless consumer law requires otherwise, an item must be unused, unworn, unwashed, and returned with its original packaging and included parts. Please wait for return instructions before sending anything back; unapproved parcels can be delayed or refused.

Hygiene-sensitive items

For health and hygiene reasons, opened lash adhesive, used applicators, opened foot-care patches, and worn hair products cannot normally be returned for a change of mind. Hair items must remain unworn and unaltered; any lace, tags, seals, or protective packaging must remain intact.

Incorrect or damaged orders

Contact us promptly with your order number and clear photos of the item and outer packaging. If we confirm that the wrong item was sent or an item arrived damaged, we will explain the available replacement, refund, or other remedy.

Refund timing

Approved refunds are sent to the original payment method after the returned item is received and reviewed. Your bank or payment provider may need 5–10 business days to post the credit. Original shipping charges are generally not refundable for a preference return unless applicable law says otherwise.

Return shipping

Customers normally pay return postage for a change-of-mind return. Use a trackable service and keep the receipt. We are not responsible for a return parcel until it reaches the instructed return location.

Nothing on this page limits rights that cannot legally be excluded in the United States, Canada, or Australia.