Returns & Exchanges

We want return decisions to be clear before you buy. To start a request, email support@fendexa.com within 30 calendar days after delivery and include your order number and the reason for the request.

Return Eligibility

Unless the item is damaged, defective, or incorrect, returned products must be unused, unworn, unwashed, and in their original condition with included accessories, tags, seals, and packaging. For hygiene reasons, opened or used beauty products and lash products may be ineligible where permitted by law.

Before Sending Anything Back

Do not send a return without authorization. We will provide the applicable return instructions and return address after reviewing the request. Returns sent to another address may be delayed or refused.

Non-Quality Returns

For change-of-mind, preference, size, color, or other non-quality returns, the customer is responsible for return shipping. Use a tracked service and keep the receipt. Original shipping charges are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Contact us promptly with clear photos of the item, packaging, and shipping label. If the issue is approved, we will provide an appropriate remedy such as replacement, refund, or return instructions. Do not pay return postage for an approved quality issue unless we first instruct you in writing.

Refund Timing

After an approved return is received and inspected, FENDEXA processes the refund within 5 business days to the original payment method. Your bank or card provider may need additional time, commonly 5–10 business days, to post the credit.

Exchanges

Availability cannot be guaranteed. When a direct exchange is not available, the usual process is to return the eligible item and place a new order after the return is approved.

Contact

Email support@fendexa.com with your order number. Do not include full payment-card information.