FAQ

Orders & Payment

Which payment methods are accepted?
Our checkout currently displays support for Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Availability is confirmed at checkout.

Do you offer subscriptions or automatic renewal?
No. FENDEXA does not currently offer subscriptions or automatic-renewal purchases.

Can I change or cancel an order?
Email support@fendexa.com as soon as possible with your order number. We cannot guarantee changes after fulfillment has started.

Shipping

How long does order processing take?
Orders may require up to 3 business days for processing before dispatch.

How long does delivery take?
Estimated delivery is generally 5–15 business days after dispatch. Actual timing may vary by destination, carrier, customs, and local conditions.

How do I track my order?
Use the tracking link in your shipping confirmation or contact support@fendexa.com with your order number.

Returns

What is the return window?
Start a return request within 30 calendar days after delivery. Items must meet the eligibility conditions in our Returns & Exchanges policy.

Who pays return shipping?
For non-quality returns, including change-of-mind returns, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, contact us before returning it so we can review the issue.

When are refunds processed?
After an approved return is received and inspected, we process the refund within 5 business days. Your bank or card provider may need additional time to post the credit.

Products & Support

How can I confirm a product option?
Review the option name and product images carefully before checkout. Email support@fendexa.com if you need help confirming a detail.

How can I contact FENDEXA?
Email support@fendexa.com. Include your order number when contacting us about an existing order.